Privacy Policy

• Account data: company name, contact names, email addresses, billing details.
• KYC documents: ID, company registration and addresses when a phone number requires them.
• Call detail records (CDRs): calling and called numbers, time, duration, route, SIP result and cost.
• Technical data: IP addresses of your SIP equipment and of visitors to this website.

• To provide, route and bill calls and numbers.
• To meet regulatory duties, including number-holder records and lawful requests from authorities.
• To detect and stop fraud, spam and abuse.
• To contact you about your account, rate changes and service issues.

We do not record or listen to the content of calls carried over our network, except where required by law.

Call signalling data, including numbers, is passed to the carriers that complete your calls. KYC data is shared with number providers and regulators where a number requires it. We do not sell personal data.

CDRs and billing records are kept for [period to confirm] for billing, dispute and legal reasons. KYC records are kept while the number is active and for the period the law requires afterwards.

Access to customer data is limited to staff who need it. Signalling and media can be encrypted with TLS and SRTP on request.

Depending on where you are, you may have the right to access, correct, delete or export your data, or object to how it is used. Some data must be kept to meet legal duties.

This website does not use advertising trackers. Server logs record visitor IP addresses for security. [Analytics tool, if any, to confirm.]

Privacy requests: [email protected].