Acceptable Use Policy

• Spam calls, and illegal robocalls or prerecorded calls without the consent the law requires.
• Fraud of any kind, including scams, phishing (vishing) and impersonation.
• Artificially inflated traffic, including IRSF and traffic pumping.
• Wangiri (one-ring) calls and calls designed to trigger callbacks to premium numbers.
• Harassing, threatening or unlawful calls.

• Send only valid, dialable numbers you own or are authorised to use, in E.164 format.
• Spoofed, unassigned or misleading caller ID is not allowed on any route.
• In the United Kingdom, caller ID must meet Ofcom rules: valid, dialable and identifying the caller.

Calls must comply with the TCPA, FCC and CRTC rules, including consent for automated and prerecorded calls, calling-time limits and do-not-call lists. STIR/SHAKEN attestation does not make non-compliant calls lawful. See the United States and Canada pages.

Lawful outbound campaigns are allowed. You are responsible for consent, calling hours, honouring opt-outs and the telemarketing rules of each destination. We may ask for campaign details before carrying high volumes.

We may block destinations, limit channels, suspend traffic or close an account without notice where we see a breach or a credible complaint. Balance may be held while we investigate. Fraud may be reported to authorities.

Email [email protected] with the calling number, called number, date and time with timezone, and a short description.